FAQ

Tax Free Purchases

VAT exemption is not applicable to services (restaurants, hotel bills, food), costs generated by the use of public or private transport (plane, train, metro tickets, fuel, etc.) and all non-exportable products. Purchases made must be for the personal or family use of travellers or be offered as gifts and, due to their type and quantity, cannot be the object of commercial activity.

Yes, purchases made must be accredited via receipts whose total amount, including tax and per seller, must exceed €90.16. The seller must emit the corresponding receipt in which the goods acquired will be recorded and, separately, the corresponding tax. Tourists must be habitually resident outside the European Union. They will identify themselves via a passport, identity document or any other means of proof admitted by law.

Once confirmed that the establishment is a member of Best Tax Free and the purchase has been made, the tourist will receive the following together with their items:

  • Receipt of Purchase
  • Refund cheque
  • Prepaid envelope
  • Informative leaflets

Stamp on Cheque/Receipt

No. The goods purchased may not be used before being presented in the European Union customs area.

Yes, without a customs visa it is not possible to proceed with a tax refund. Remember that customs may ask you to show your purchase before obtaining the stamp.

Up to three months from the date of purchase. Goods acquired must effectively leave European Union territory within the aforementioned period.

Purchases made must be for the personal or family use of travellers or be offered as gifts and, due to their type and quantity, cannot be the object of commercial activity.

VAT exemption is not applicable to consumable products (restaurants, hotel bills, food).

Payment of Cheque/Receipt

Other questions

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